Our promises, in full.

First Order Promise

If at least 30 customers message you in your first 14 days live and your clerk hasn't taken an order, your next month is free.

• Going live is the day you connect a WhatsApp number, Instagram account or Facebook Page and your clerk starts replying to customers.
• At least 30 different real customers must message your connected channels during those 14 days. Practice chats, your own team and test numbers do not count, and each customer counts once. Your clerk needs customers to talk to, so with fewer chats this promise does not apply.
• During those 14 days: the channel stays connected, AI replies stay on for customer chats, at least 5 products with prices are in What you sell, and ordering is set up (a payment method in Orders, or a connected Shopify or WooCommerce store).
• An order counts when your clerk creates it in a chat with a real customer. Orders in practice chats do not count.
• To claim, email us within 30 days after the 14 days end. We check the chats and orders in your account, then credit your next month's plan fee at the price you pay.

Price Lock Promise

If your clerk ever takes an order at a price you didn't set, we refund the difference.

• It covers orders your clerk creates with Kindclerk orders, the card payment links it sends for them, and the Shopify or WooCommerce payment links it creates.
• The right price is the one your price list, deals and delivery fees in Kindclerk (or your Shopify or WooCommerce store) gave at the moment the order was made.
• It does not cover prices you entered wrongly, prices changed after the order, or discounts a team member agreed in the chat.
• To claim, email us the order reference. We refund the difference between what the customer was charged and the right total.

30-day money back on Starter

Not happy in your first 30 days on Starter? Ask, and we refund it. No questions asked.

• It applies to your first Starter payment, when you ask within 30 days of it.
• We refund that plan payment. Credit packs bought separately are not included.
• To claim, email us from the address on your account.

Rules for all promises

• Once per owner: the First Order Promise and the 30-day money back can each be claimed once per person, across all the businesses you own or run, and once per WhatsApp number, Instagram account or Facebook Page.
• No stacking: you can use the First Order Promise or the 30-day money back, not both. After a refund, the First Order Promise ends for that business; after a free month, the money back no longer applies.
• A free month or refund covers the plan fee you actually paid, after any launch discount. It does not add to other discounts or free months.
• The Price Lock Promise is different: it corrects a wrong price, so it applies every time and alongside the others.