Help center

How can we help?

Set up your assistant, manage customer conversations and solve common problems.

Getting started

Set up your first AI clerk Find your way around Kindclerk Choose a plan and complete checkout

Assistant setup

Tell your assistant about your business Add products, services and prices Set the tone and language of replies Set rules and choose where they apply Create and manage agents Preview instructions and restore an earlier version

Knowledge and testing

Add FAQs, web pages and documents Fix missing or incorrect knowledge answers Test replies before customers see them

Inbox and customers

Find and organise conversations Take over a chat and return it to the assistant Use customer details, notes and memory Send attachments, quick replies and reactions

Channels

Connect WhatsApp Connect Messenger and Instagram Connect an email inbox Connect Telegram, LINE, SMS and other channels Set channel hours, instructions and connection details Reconnect a disconnected channel Use WhatsApp message templates

Apps and actions

Connect apps and control what the assistant can do Use a connected shop for products and orders Set up appointment booking Capture leads in a CRM or spreadsheet Use a custom MCP connection

Orders and requests

Review and manage orders Configure payment methods and review proof of payment Follow up on requests and handoffs Create promotions and control discounts

Clerk and results

Ask Clerk to review chats and change settings Understand Results and assistant insights

Team and account

Invite teammates and manage access Set up notifications and missed-chat alerts Manage your personal account

Billing and mobile

Understand credits and AI usage Change your plan and resolve payment problems Use Kindclerk on a phone

Troubleshooting

My assistant is not replying My assistant gives the wrong answer A message or attachment failed to send An account will not connect Replies or Clerk reviews are taking too long A page, setting or feature is missing Contact support with the details needed to help