Use a connected shop for products and orders
Connect your shop from Apps, then open its settings and review the abilities available to the assistant. Shopify and WooCommerce have their own connection flows.
Test in stages:
- Ask for an existing product and verify its price and availability.
- Ask about an unavailable product and check that the assistant does not invent stock.
- Test order lookup with an order belonging to the test customer.
- Review any enabled payment-link or order-changing ability before using it with customers.
Order access can depend on matching the customer's identity to the store's order details. A customer knowing an order number is not necessarily sufficient to access it.
If the assistant cannot find an order, check the connected store, the order number and the customer contact information. If a tool is disabled, writing “use the shop” in instructions will not enable it.
Check the store's actual order status before promising cancellation, delivery changes or a refund. The available abilities and confirmation requirements determine what Kindclerk can complete.
Need more help? Contact support.
Still need help? Contact support.