Contact support with the details needed to help

Contact support@kindclerk.com when the relevant troubleshooting steps do not resolve the problem.

Include:

• The email you use for Kindclerk and your business name.
• The page or channel affected.
• What you tried to do and what happened instead.
• The exact error message.
• The approximate time and your time zone.
• Your browser or mobile app version.
• A relevant conversation link or a screenshot with unrelated private information hidden.

For payment problems, include the receipt reference and whether money was charged. Do not send complete card details. For connection problems, never send passwords, tokens or verification codes.

Example: “At 10:30 today in London, a new Instagram message appeared in the Inbox, but no reply was sent. AI replies are enabled and the chat is not taken over. The message shows this error: …”

A precise report helps support distinguish an account issue, a connection problem and an assistant configuration issue without asking you to repeat the same checks.