A message or attachment failed to send

Open the affected conversation and read the failure reason beside the message, if shown.

Check these causes in order:

1. Disconnected channel: reconnect the original messaging identity.
2. Messaging-window restriction: use an allowed template or follow the channel's instructions when free-form replies are unavailable.
3. File problem: choose a supported type and reduce the size. Wait for preparation or upload to finish.
4. Permission or account problem: review the warning in Channels or the provider account.
5. Billing restriction: review the relevant Kindclerk or provider billing notice.

Before retrying, check whether the customer already received the message. A delayed status update can make a successful send look uncertain. Repeated retries can create duplicate messages.

If a text message works but an attachment fails, include the file type and size in your support report. Do not send a private customer file unless support specifically needs it and you have permission to share it.

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Need more help? Contact support.