An account will not connect

Identify where the connection stops: before provider sign-in, inside the provider flow, when selecting an account, or after returning to Kindclerk.

1. Check that you are an admin or manager with permission to connect accounts.
2. Check the plan's channel or app allowance.
3. Sign in with the provider account that owns or manages the intended asset.
4. Allow the connection window to open if the browser blocked it.
5. Review any provider-side verification or eligibility message.
6. Return to Kindclerk and complete any remaining selection or setup step.

If the account is missing from a picker, adding it again in Kindclerk will not fix missing provider access. Confirm access with the account's administrator.

If you see “Waiting for sign-in,” finish the pending flow. If you see “Needs attention,” open the connection and read the reason.

Send support the exact error and the stage where it occurred. Never share your password, app password, token or one-time verification code.

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Need more help? Contact support.