A page, setting or feature is missing

First expand the relevant sidebar group. The Assistant group contains Setup, Agents, Knowledge Base, Practice, Templates and Media.

Check that you are signed into the intended account and business. Review your role with the workspace administrator. Some actions are restricted to admins or managers, and billing actions may require the owner or admin.

A plan allowance can limit the number of agents, teammates, channels or apps. A feature can also depend on a completed connection or a supported channel. A control described for WhatsApp may not appear on an email channel.

Refresh the app after an update, and use a current supported browser or app version. If a newly announced feature still does not appear, ask support whether it is enabled for your workspace.

Do not assume a feature is available just because it appears in an old roadmap or screenshot. The controls available in your workspace and the current plan details determine what you can use.

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Need more help? Contact support.