Replies or Clerk reviews are taking too long

Response time can vary with the amount of conversation context, the requested action, connected-app calls and provider availability.

For customer replies, check whether the delay happens on every message or only on tasks such as order lookup. Compare a simple FAQ with the slow task in Practice. If only the connected action is slow, review that app's connection and errors.

For Ask Clerk, narrow broad requests. Ask it to review a few conversations or a shorter period rather than the entire history. Wait for the current request to finish before submitting the same request again.

For uploads and knowledge processing, watch the displayed progress or status. Uploading a document and processing it for answers are separate steps.

If delays persist, send support the approximate start and finish times, time zone, affected channel or page, and whether a reply eventually appeared. Do not change unrelated settings or repeatedly reconnect accounts to fix a performance issue.

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