Preview instructions and restore an earlier version

Open Setup → Preview to inspect the instructions assembled for your assistant and the available history.

Use Preview after changing business facts, voice or rules. Check that the intended instructions appear and that older contradictory information has been corrected.

To restore settings, select the appropriate history entry and review it before using Restore. The app asks for confirmation and saves the current settings in history first. A restored version affects future behaviour; it does not rewrite messages already sent to customers.

After restoring, repeat the question that exposed the problem in Practice. If only one channel or agent behaves differently, also review its own settings. A business-level restore may not address an instruction stored elsewhere.

History is useful for recovering settings. It should not be treated as a backup of every conversation, uploaded file or connected account.

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