Help center / Assistant setup

Add products, services and prices

Open Setup → Business → What you sell and choose Add.

  1. Enter a clear name, description and price.
  2. Open additional details when you need options, fulfilment information or a different currency.
  3. Save the offering.
  4. Repeat for the products or services customers can order.
  5. Test both a specific product question and a general recommendation in Practice.

Describe options precisely: size, colour, quantity or package contents. Explain what is included in a service price and when a quote is required. Do not use an approximate price as though it were a confirmed total.

Your business currency is used for new prices. Changing it in Settings does not convert prices you already entered. Review existing offerings separately.

If you connect a shop through Apps, check the shop connection and enabled abilities as well. Avoid contradictory prices between business facts, uploaded documents, offerings and the connected store.


Need more help? Contact support.

Still need help? Contact support.