Connect WhatsApp
Open Channels → Add a channel → WhatsApp. The normal connection flow uses Facebook sign-in and avoids copying access tokens manually.
- Choose Connect WhatsApp.
- Sign in with the Facebook account that can manage the intended business assets.
- Follow the displayed steps to select or create the WhatsApp Business account and verify the number.
- If a number picker appears, select the number you want this workspace to handle.
- Return to Channels and review the connection state and any registration warning.
- Send a test message from another phone and confirm that a reply arrives.
Use the provider flow to establish whether your existing number is eligible. Do not delete an existing WhatsApp account to troubleshoot a connection without first understanding the migration requirements.
If no account or number appears, confirm that you signed into the right Facebook account and that it has access to the business assets. If a warning persists, keep its exact wording for support.
Need more help? Contact support.
Still need help? Contact support.