Set channel hours, instructions and connection details

Open Channels and choose Settings on the relevant channel.

Review the channel label, available hours and automated-message settings. Use the time zone associated with the hours you enter. Check whether each setting applies to AI replies, greeting messages or away messages rather than assuming every control pauses the whole business.

Under Your assistant on this channel, set what the channel is for, extra instructions and any voice preference. Use Save assistant settings for that section. A separate save control elsewhere in the drawer may not save these instructions.

Give channels distinct purposes only when useful: for example, one number for sales and another for existing customers. Avoid adding conflicting delivery policies to different channels unless the business really offers different terms.

For WhatsApp, Name in Kindclerk is your internal channel label. It is different from the business name customers see in WhatsApp. Use the Business profile controls, when available, for provider-facing profile changes.

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