Connect Messenger and Instagram
Open Channels → Add a channel and choose Messenger or Instagram.
- Start the Facebook connection flow using an account that manages the relevant Page and associated Instagram account.
- Review the assets requested by the connection flow and select the intended accounts.
- Complete the permissions and return to Kindclerk.
- Confirm that the expected Page or Instagram identity appears in Channels.
- Send a fresh message from a separate customer account. Confirm that it reaches the Inbox and receives a reply.
If the wrong Page appears, stop and review the account selection before adding another connection. An Instagram account may need to satisfy the requirements shown by Meta and be linked to the appropriate Page for this connection path.
A connected badge alone does not prove inbound messages and replies are working. Test both directions. If messages are missing, report the platform, connected account, time of the test and whether the message appears in the native messaging app.
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