Reconnect a disconnected channel
Open Channels and locate the disconnected account. Use Reconnect where offered and follow the connection steps for that platform.
- Sign in to the correct provider account.
- Choose the same messaging identity you intend to restore.
- Complete any required permissions or verification.
- Check the resulting connection state.
- Send a fresh test message from another account.
Old conversations can remain visible after disconnection, but a disconnected channel cannot send replies. Do not interpret retained history as an active connection.
Avoid deleting and recreating channels as the first troubleshooting step. Reconnection is intended to restore access while retaining the existing context where supported. If the provider has replaced a number or account identity, support may need to help reconcile it.
If reconnection fails, record the exact error and whether it appeared in Kindclerk or in the provider's sign-in window. Never send the access token or verification code with the report.
Need more help? Contact support.
Still need help? Contact support.