Change your plan and resolve payment problems

Open Settings → Billing using an account permitted to manage billing. Review the current plan, subscription status and available options.

Use the provided checkout or billing-portal link for plan changes, payment-method updates, invoices and cancellation options. Review the effective date and amount shown before confirming a change.

If payment fails, update the payment method through the billing flow and check the resulting subscription status. If the app remains restricted after a successful payment, keep the receipt and contact support rather than purchasing again.

A plan limit and an empty credit balance are different problems. A seat, channel, app or agent limit requires reviewing the plan's allowance; adding credits does not necessarily increase those allowances.

Your Kindclerk subscription is separate from charges made by messaging providers and from payments your own customers make to your business. Check the relevant provider account for those charges.

Before cancelling, review the date access changes and save any information your team needs through the export options actually available.

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Need more help? Contact support.