Set up notifications and missed-chat alerts
Use the notification bell to review in-app alerts, then review the notification preferences available in your account or settings.
Enable the delivery methods you want and allow browser or device notifications when prompted. Email and push are separate from the in-app list; seeing an alert in the bell does not prove a push notification was delivered.
To troubleshoot missing alerts:
- Check that the relevant event is enabled in your preferences.
- Confirm that you are signed in to the intended workspace.
- Check browser or operating-system notification permission.
- Check Do Not Disturb, battery restrictions and email spam folders.
- Test with a controlled event that should notify you.
On Android, app push depends on a compatible app version and supported device services. Devices without Google services may not receive the current app push implementation. Keep another notification method enabled if necessary.
Slack team alerts are configured through the appropriate app connection and routing settings, separately from customer conversations on a Slack channel.
Need more help? Contact support.
Still need help? Contact support.