Send attachments, quick replies and reactions

Open a chat that you are allowed to reply to. Use the attachment controls to choose a file or an item from the media library.

Check the preview before sending, especially when several files have similar names. For reusable material, keep a clearly named copy in Media. Add useful descriptions so your team can find the right item.

Use the available quick-reply control, including the slash shortcut where shown, to insert saved wording. Review names, dates and amounts before sending. A saved reply is not automatically correct for every customer.

Use the message menu to reply to a specific message, copy text or react where the channel supports it. Support differs by platform. If the reaction picker closes before you can choose an emoji, do not repeatedly click Send; report the picker problem with your device and browser details.

Large photos may be prepared or compressed before upload. If sending fails, read the file-type or size error and retry with a supported smaller file.

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Need more help? Contact support.