Create promotions and control discounts

Open Marketing to review the promotions available in your workspace. Use the new-promotion control to add an offer or notice.

Enter a clear description, applicable products or conditions, and start and end times. Review any usage limits before activating it. Check the business time zone when setting a timed promotion.

Test a qualifying customer question and an ineligible one. Confirm that the correct price or benefit is applied and that the assistant explains important conditions.

Separate scheduled promotions from the bargaining and discount limits in Setup → Business → Offers & discounts. Those controls define what the assistant may offer when negotiating. Requests beyond the configured limits may need the team.

Stop or update an offer when its terms change. Remove contradictory discount wording from older knowledge sources.

Creating a promotion does not automatically send a broadcast to every customer. Use only the campaign or messaging functions actually available in your workspace.

---

Need more help? Contact support.