Add FAQs, web pages and documents

Open Knowledge Base, choose the appropriate bucket and select Add source.

Choose the source type:

• Text / FAQ: enter a question or topic and the exact answer or information.
• URL: enter a public page containing readable information.
• File upload: the current picker lists PDF, PNG, JPEG and WEBP, with a displayed maximum of 50 MB.

Wait for the source to finish processing before testing it. Upload acceptance does not mean the content is already available for answers.

Keep one topic or policy together. Use descriptive titles, current prices and explicit dates for temporary information. Public pages that require a login or depend heavily on interactive content may not provide usable text. In that case, add the relevant information as an FAQ or supported file.

Check the processed source and ask a question about it in Practice. Organise sources in buckets your team can understand, and check any agent restrictions on which knowledge it can use.

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