Test replies before customers see them

Open Practice. You can use generated scenarios, add your own scenario, or choose a practice customer already listed.

1. Choose Test my assistant to see how the assistant handles the scenario.
2. Continue the conversation beyond the first reply. Include a clarification or objection.
3. Check the facts, tone, next step and any proposed action.
4. Use You answer when you want to demonstrate an appropriate response through the available practice workflow.
5. Use Check an agent to focus on a particular agent and its playbook.

A useful test set includes a greeting, price enquiry, delivery question, unavailable item, booking enquiry, complaint and request for a person. Include the languages your customers use.

Practice does not send a message to a real customer. It also does not prove that a connected messaging account can deliver messages. After setup, perform a separate real-channel test from another account. AI-powered practice can consume credits.

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