Fix missing or incorrect knowledge answers

Start with the exact question and the answer that was wrong.

1. Find the intended source in Knowledge Base and check its processing status.
2. If processing failed, read the error. Correct the file or URL, then use the available retry control.
3. If a web page changed, use Sync Now where offered and wait for processing to finish.
4. Check for older sources containing conflicting facts.
5. Check whether the agent has access to the relevant bucket or source.
6. Repeat the question in Practice, including the wording the customer actually used.

For an unreadable or very large document, provide a smaller, clearer document or paste the essential information as Text / FAQ. Avoid uploading the same policy repeatedly as a workaround.

If the answer is still wrong, send support the source title, processing status, question, expected answer and an example of the actual answer. Remove unrelated customer information from screenshots.

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Need more help? Contact support.