Understand Results and assistant insights

Open Results to review activity and the insights available for your business. Check the selected period before comparing numbers.

Use the figures to identify where to investigate: rising handoffs, repeated unanswered questions, failed replies or fewer completed outcomes. Open the relevant conversations to understand what happened before changing instructions.

Insights can suggest missing knowledge, recurring customer questions and possible improvements. Review the evidence and use the available action to add information or open the relevant page. Dismiss suggestions that do not apply.

An empty chart can mean there is not enough eligible activity in the selected period. A report may also update on a schedule rather than immediately after every message. Practice activity and live customer activity are not interchangeable.

Use order records and connected payment systems to verify individual sales. A conversation count or an assistant's summary is not a financial statement. Where a metric is labelled approximate, retain that distinction when reporting it to your team.

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